Top Questions

Q. How can I tell if I need a new mattress?

When was the last time you thought about your mattress? Many of us forget that our mattresses are the most utilized piece of furniture we own. In fact, if you sleep eight hours a night, in one year you’ll rack up 3,000 hours on your mattress. After 10 years, you’ll have logged 30,000 hours on the same bed. Listed below are a few hints that indicate it’s time to start thinking about renewing your sleep surface.

1. You bought your current mattress over ten years ago.

  • The average life span of a quality mattress is approximately ten years. Mattresses older than that suffer from deteriorating comfort features and diminished support capabilities.

2. You wake up feeling more tired than when you went to sleep.

  • Most consumers wait too long to replace their mattresses. If you don’t wake up feeling refreshed and rejuvenated – or if you feel any pain or discomfort – you’ve definitely waited too long.

3. The couch feels more comfortable than your bed.

  • Concentrate on the feel of your mattress. Do you feel coils or bumps? Your body needs a smooth comfortable sleep surface to get a regenerative night’s sleep. Your mattress should enable you to sleep through the night with minimal tossing and turning.

4. Your mattress looks worn and uneven.

  • Inspect your mattress regularly for sags and imprints. If your mattress appears uneven or worn and frayed, maybe its time to start shopping. The upholstery layers in all mattresses compress over time. For optimal performance, be sure to rotate your mattress occasionally to extend its durability and renew its comfort.
  • If you “inherited” your mattress from a family member or friend, chances are you need to replace it now.

5. You’ve taken your mattress for granted.

  • Mattresses are the most used yet most ignored piece of furniture in the house. Pay attention to your mattress. Do you hear creaks and groans? Do you notice the surface sags or indents in certain areas and not in others? The condition of your mattress may come as a surprise, once you take a close look.

Q. Should I replace my foundation when purchasing a new mattress?

A good foundation is as important as a good mattress! It acts much like a large shock absorber, taking a lot of the nightly wear and tear. And it contributes to your comfort and support. Don’t put a new mattress on an old foundation. A brand new mattress placed on a worn foundation wears out faster. It cannot give you the support you are paying for. When you select the mattress, purchase its companion foundation – the two are designed to work best together. Sealy engineers invented “foundation support” in the 1970’s, which set the standard for today’s bedding.

Q. Should I buy a matching foundation?

Mattresses and foundation are designed together to work together. It’s not the mattress alone, but the total Posturepedic Sleep set that was designed in co-operation with leading orthopedic surgeons. Just as fine carpeting feels better and lasts longer when supported by quality underfelt and just as riding comfort depends on the seat cushion and suspension system of your car So it takes both mattress and foundation to give you the unique back support system you want.

Q. How long should my bedding last?

The Better Sleep Council advises consumers to buy the highest quality bedding they can afford, then replace old bedding every 10 years. After this many years, even the best bedding may no longer provide the comfort and support you deserve.

Shopping for a mattress

Q. How do I shop for a mattress?

Focus on finding a sleep set that satisfies your comfort preference first, then your quality preference. To do so, always shop wearing comfortable clothes and shoes that can easily be removed for lying down. Take your time and don’t be shy. You can’t judge support and comfort by sitting on an edge or lying down for just a few seconds. Lie on the bed the way that you sleep, and if you sleep with a partner, try shopping with them so you can decide together. Shop at a store that you know and trust, and offers services you desire. Read as much information about the sleep set that is available. Remember, buy the best bed that you can afford. You can always find “bargain bedding,” but it’s no bargain if you can’t get a good night’s sleep!

Q. Should I replace my foundation when purchasing a new mattress?

A good foundation is as important as a good mattress! It acts much like a large shock absorber, taking a lot of the nightly wear and tear. And it contributes to your comfort and support. Don’t put a new mattress on an old foundation. A brand new mattress placed on a worn foundation wears out faster. It cannot give you the support you are paying for. When you select the mattress, purchase its companion foundation – the two are designed to work best together. Sealy engineers invented “foundation support” in the 1970’s, which set the standard for today’s bedding.

Q. Should I buy a matching foundation?

Mattresses and foundation are designed together to work together. It’s not the mattress alone, but the total Posturepedic Sleep set that was designed in co-operation with leading orthopedic surgeons. Just as fine carpeting feels better and lasts longer when supported by quality underfelt and just as riding comfort depends on the seat cushion and suspension system of your car So it takes both mattress and foundation to give you the unique back support system you want.

Q. How long should my bedding last?

The Better Sleep Council advises consumers to buy the highest quality bedding they can afford, then replace old bedding every 10 years. After this many years, even the best bedding may no longer provide the comfort and support you deserve.

Customer Support

Q. Who should I call with a warranty concern?

Our objective at Sealy is to ensure you have a great night’s sleep. If you have a concern regarding the performance of your Sealy Posturepedic, Contact our Customer Care service at Sealy Gallery and Sealy Sleep Zone where you purchased for assistance.

Please refer to your warranty card for the terms and conditions and have the following details ready:

  • Date of Purchase
  • Model Name
  • Invoice from retailer you purchased your sleep set

For other questions, please email: general@sealy.com.hk

Mattress Care

Q. How do I carry or move my mattress?

Two people should normally carry your Sealy mattress flat on its side. It’s easier to handle and less likely to get damaged. Excessive bending may damage the innerspring unit. Flex rather than bend the mattress when going through doorways, and don’t bend the corners when putting on fitted sheets.

Q. How do I maintain consistent comfort feel throughout the life of my bedding?

We recommend that you rotate your Sealy mattress on a regular basis to refresh its comfort. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattresses, and indicates that the upholstery layers are conforming to a person’s individual body contours. To help minimize body impressions, mattresses should be rotated occasionally throughout their life. For convenience, we have illustrated below the best method.

Q. How do I care for my mattress?

Keep your Sealy mattress clean. Don’t allow your mattress to get wet. Protect it from water or other liquids. Don’t use dry cleaning fluid of any type on your mattress. These chemicals could damage some of the comfort and upholstery materials.

Q. How do I clean my mattress?

Keeping your Sealy bedding clean is simple with the use of a protective mattress pad. Vacuuming is the only recommended cleaning method. If you must clean a stain, use mild soap with cold water and apply lightly! Don’t ever soak a mattress or foundation, and don’t use dry cleaning fluid of any type on your mattress — these chemicals could damage some of the comfort and upholstery materials.

Mattress Sizing

Q. My room only fits special mattress size. Can I order custom-made size?

Custom-made size is available. Leadtime is around 5 weeks.