Care Instructions
  • Don’t fold your mattress. It will damage the edge support wire.
  • Don’t jump on your mattress. It will affect the construction of the inner spring unit and the performance of the bed.
  • Keep your mattress clean. The use of a mattress protector is advisable.
  • Choose a good foundation. Your new mattress may appear to sag when placed on an inappropriate and/or inadequate support foundation.
  • When used with a timber or slat bed, the gap between the slats should be no wider than the slats themselves. It is advisable to place a layer of fabric between the slats the underside of mattress to protect against scuffing caused by slats frame.
  • Dry cleaning chemicals can damage some of the construction materials.
  • Regular turning of your mattress is important. The materials used in this mattress are designed to conform to your body’s individual shape. Body impressions are a normal occurrence. They indicate that the upholstery layers are performing as they should. Regular turning gives uniform wear to each side of the mattress, adjusts the sleeping surface evenly and prolongs mattress life.
Extend Mattress Life
Regular turning of your mattress is important to extend the mattress life.

 

How Oftern to Turn Your Mattress – 1-sided Mattress
  • Every two weeks in the first three months.
  • Once every two to three months thereafter.
  • The turn should be a rotation of 180 degree.

2Step Mattress Care

 

How Oftern to Turn Your Mattress – 2-sided Mattress
  • Every two weeks in the first three months.
  • Once every two to three months thereafter.
  • The first turn should be a rotation of 180 degree.
  • The next time the mattress should be flipped over.

 

Warning

You should not attempt to turn the mattress by yourself. This may cause personal injury or damage to your mattress.

 

Reminder

Be aware that it can take up to 30 days for your body to adjust the feel and support of a new sleep system.

WARRANTY REGISTRATION

Please visit Sealy’s website at www.sealy.com.hk, click “here”to complete the registration within 14 days after acknowledgement receipt of the product.  Please keep the original sales invoice to validate the warranty.

SEALY WARRANTY SERVICE

Sealy Asia (Hong Kong) Limited (“Sealy”) offers a 10-year conditional warranty to your Sealy mattress for defective workmanship or materials in accordance with the terms and conditions stipulated herein.

 

Year 0 – Year 2 Sealy will repair (or replace at Sealy’s option) without charge to the original purchaser, any manufacturing fault specified herein.

 

If you make a valid claim after two years from the date of purchase, Sealy will provide you with an equal or similar mattress or foundation subject to you paying a percentage of the price of the replacement mattress**, see percentage table below:

 

Year 3 Pay 30% of the current Recommended Retail Price (RRP)
Year 4 Pay 40% of the current Recommended Retail Price (RRP)
Year 5 Pay 50% of the current Recommended Retail Price (RRP)
Year 6 Pay 60% of the current Recommended Retail Price (RRP)
Year 7 – Year 10 Pay 70% of the current Recommended Retail Price (RRP)

 

** The price of the replacement mattress will be subject to the price published in the Sealy’s Recommended Retail Price (RRP) in force in the country at the time, when the claim is made.

Transportation Charge:

All transportation charges for warranty service will be met by the purchaser during the 10 year warranty period.

 

Onsite Visit charge:

A HKD 200 of on-site visit charge will be paid by the purchaser for every visit during the 10-year warranty period.  This service charge will be waived if valid claim is made.

Availability of Identical Materials:

If identical materials are not available at the time of repair or replacement, Sealy reserves the right to substitute materials of equal or similar quality.

Getting Warranty Service:

Call up to the retail store where your purchase was made.  Fill up the “Sealy Warranty Claim Process Form” and present the ORIGINAL SALES INVOICE to get the warranty service.

This warranty covers:

The following specific manufacturing faults under conditions of normal wear.

  • Coils or wires that are loose or broken;
  • Coils or wires that protrude or tear through any fabric.

This warranty does not cover:

  • Covers (including stains, soiling and burns);
  • Damage due to abuse and/or mishandling;
  • Body impressions of less than 1 1/2”;
  • Handles should be used only to positon the mattress and should not be used to support the fill weight of the mattress;
  • Border wires bent due to moving or folding the mattress / sleep set;
  • Comfort preference;
  • Mattress damage due to an inappropriate foundation;
  • Product that is shipped outside the HKSAR.
  • Bedding sold “as is”.