Warranty and Care Instructions

Care Instructions

• Getting started

  Things to do (and not do) when setting up your Sealy for the first time.

  • Always carry your mattress on its side. You should not attempt to carry the mattress by yourself.
  • Handles (where fitted) are only for positioning the mattress and not for lifting or carrying.
  • Don't fold your mattress under any circumstances. It will damage the edge support wire. Gently flex the mattress when going through doorways.
  • Don't remove the production tag located at the end of your mattress. This contains care and content details vital to your warranty.
  • Don't allow anyone to jump on your mattress, abuse is not covered by this warranty.
• Leg and castor assembly

  Follow these leg and castor assembly instructions for the Foundation.

  1. Turn Foundation or base of bed upside down and insert pintle into hole and turn clockwise. Repeat for all legs.
  2. Tighten by hand until legs are firmly in place.
  3. Turn Foundation back over and re-tighten legs as tightly as possible by hand. Check and re-tighten where necessary every three months.

  Important: It is the purchaser's responsibility to tighten the legs and castors to ensure that the bed is set up as intended. The warranty is voided if this is not performed as recommended.

  • Keep your mattress clean, a mattress protector is advisable.
  • Keep your mattress dry. You should protect it from water and other fluids. A waterproof sheet or fitted waterproof cover under the mattress protector may be useful for children's beds.
• Sealy Foundation
  • When purchasing a new mattress you should consider replacing your old foundation as well. It may appear that your new mattress is sagging when the problem really lies with the old foundation providing inadequate support.
  • For the better performance of your mattress, we strongly recommend the use of an appropriate Sealy Foundation which has been especially designed to work with your mattress to deliver the correct support.
• Slat or platform beds
  • When used on a hard unyielding platform or slats your mattress will not last as long as it would on its matching sprung foundation.
  • To ensure that the slats in your furniture provide safe support ensure that the solid timber slats are spaced so that the gaps between the slats are not wider than the width of the slats themselves. These slats should be fixed to the frame to prevent movement during use. For Queen and King size, the slats must be supported by an adequate centre rail.
  • It is advisable to place a layer of fabric between the slats and the underside of the mattress to protect against scuffing caused by the slats. All slats should be smooth with any sharp edges removed.

  Damage caused by the slats is not covered under this.

• Ongoing Sealy care

  Here are the things you need to do regularly to care for your new Sealy.

  • Dry cleaning chemicals can damage some of the construction materials.
  • Every three months you should check your bed's legs and re-tighten if necessary.
  • Every three months you should turn or flip your mattress

Extending the mattress life

Body indentations are a normal occurrence to your new mattress and indicate that the upholstery layers are conforming to your body's individual contours. To help minimize body impressions, and to add to your enjoyment with that new bed feel year after year, rotate your mattress occasionally throughout the life of your sleep set. For your convenience we've illustrated the best method.

How often to rotate your mattress:

For the 2 sided mattress:
• Every two weeks in the first three months.
• Once every two to three months thereafter.
• The first turn should be a rotation of 180 degrees.
• The next time the mattress should be flipped over.

Rotating Instructions for 2 people

The First Turn is 180-degree rotation. (End to End)

• 1. Grasp the mattress corners and spin the mattress clockwise 180° and align it with the base.
• 2. Your mattress has now been rotated end for end.

The Second Turn is 180-degree turn. (top side goes to the bottom)
• 3. Grasp your mattress by the edge and position it onto its side. Turn it over so that what was the top side is now facing the foundation. Align it with the base.
• 4. Your mattress has now been rotated end for end.

For the Single sided/ Non- Flip mattress:
Sealy mattress with Unicased Construction has one sleeping surface. This means you will never have to flip the mattress.

Rotate your mattress
• Every two weeks in the first three months.
• Once every two to three months thereafter.

Rotating Instructions for 2 people

1. Grasp the mattress corners and spin the mattress clockwise 180° and align it with the base.
2. Your mattress has now been rotated end to end.

Warning
You should not attempt to rotate the mattress by yourself. This may cause personal injury or damage to your mattress.

NB Handles (if fitted) should be used only to position the mattress not to lift or carry the mattress.

The Do's and Dont's

The Do's

• Do register your purchase to activate your warranty.
• Do give your new sleep set time to "air" upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible. New mattresses may have a "new bed smell" that may take a couple weeks to disapate.
• Do carry your mattress flat on its side. It's easier to handle and you'll be less likely to damage the mattress.
• Do keep your bedding clean. We always suggest using a mattress pad. Use of mattress pad will ensure that your warranty will stay in effect.
• Do replace the old Sprung Foundation when purchasing a new mattress. An old box spring may not provide sufficient support. It may appear that your new mattress is sagging when it is actually the box spring, which supports the mattress, that has become worn.
• Do use an appropriate frame and center support for queen and king size mattresses. Using the proper frame will ensure that your warranty remains in effect.
• Do rotate your mattress occasionally from head to toe, to prolong the comfort and support life. Body indentations are a normal occurrence in your new mattress and indicate that the upholstery layers are conforming to your body's individual contours.

The Dont's

• Don't remove the production tag at the end of your mattress. This serves as a means of identification to establish your warranty rights, in the rare event any service need arises.
• Don't smoke in bed.
• Don't use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials.
• Don't allow your mattress to get wet. Some of the upholstery materials may compress. Protect it from water or other liquids.
• Don't let anyone stand or jump on your mattress. It wasn't built for that type of weight distribution or abuse.
• Don't place a board between your mattress and Sprung Foundation. Your sleep set is designed as an integrated system to provide you with proper support, and the foundation plays an important role.
• Don't bend your new Sealy mattress. Such treatment may damage the innerspring units.

Warranty Information

Congratulations. You have invested in one of the world's best beds.

Sealy Asia (Hong Kong) Limited ("Sealy") offers a 10 year conditional warranty to your Sealy mattress or foundation for defective workmanship or materials in accordance with the terms and conditions stipulated herein.

WITHIN THE FIRST TWO YEARS OF PURCHASE: Sealy will repair (or replace at Sealy's option) without charge to original purchaser, any manufacturing fault specified herein.

AFTER THE FIRST TWO YEARS OF PURCHASE: Sealy will repair (or replace at Sealy's option) the sealy mattress or foundation with a manufacturing fault as specified herein at a charge of 10% of the prevailing list price multiplied by the total number of years owned.

TRANSPORTATION: All transportation charges for warranty service will be met by the purchaser during the 10 year warranty period.

AVAILABILITY OF IDENTICAL MATERIALS: If identical materials are not available at the time of repair or replacement, Sealy reserves the right to substitute materials of equal or similar quality.

GETTING WARRANTY SERVICE: Contact Sealy and present the RETAINED PORTION of the warranty card (with warranty card number indicated) and the original sales invoice from the retail store where the purchase was made.

THIS WARRANTY COVERS:
The following specific manufacturing faults under conditions of normal wear:
A. Coils or wires that are loose or broken
B. Coils or wires that protrude or tear through any fabric

THIS WARRANTY DOES NOT COVER:
A. Cover (including stains, soiling or burns)
B. Damage due to abuse and/or mishandling
C. Handles - these should be used only to position the mattress and should not be used to support the     full weight of the mattress
D. Border wires bent due to moving or folding the mattress/sleep set
E. Bedding sold ?as is?
F. Comfort preference
G. Mattress damage due to an inappropriate foundation
H. Product that is shipped outside the HKSAR
I. Normal body indentations