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Take Care of Your Sealy

Care Instructions of Mattress

  • Don’t fold your mattress. It will damage the edge support wire.
  • Don’t jump on your mattress. It will affect the construction of the inner spring unit and the performance of the bed.
  • Keep your mattress clean. The use of a mattress protector is advisable.
  • Choose a good foundation. Your new mattress may appear to sag when placed on an inappropriate and/or inadequate support foundation.
  • When used with a timber or slat bed, the gap between the slats should be no wider than the slats themselves. It is advisable to place a layer of fabric between the slats the underside of mattress to protect against scuffing caused by slats frame.
  • Dry cleaning chemicals can damage some of the construction materials.
  • Regular turning of your mattress is important. The materials used in this mattress are designed to conform to your body’s individual shape. Body impressions are a normal occurrence. They indicate that the upholstery layers are performing as they should. Regular turning gives uniform wear to each side of the mattress, adjusts the sleeping surface evenly and prolongs mattress life.

Automatic OTTOMAN Bed Frame

  • Avoid placing anything in the compartment where the Linear Actuator is installed. It may cause damage to the parts.
  • Keep an eye on your children and pets while activating the Automatic Ottoman Bed Frame mechanism to avoid trapping or injury.
  • Please do not press more than one button at a time to avoid mechanical failure.
  • To avoid overloading and causing damage to the structure, make sure the Automatic Ottoman Bed Frame is closed properly before
    • putting extra weight on the top of the mattress

    • getting on and off the bed
  • Before activating the Automatic OTTOMAN Bed Frame mechanism, make sure
    • the safety rod is undone and being held properly in its holder
    • nothing is blocking the way
  • It is normal for sound to be generated while the Automatic Ottoman bed frame mechanism is in operation.
  • Use the safety rod when the Bedframe is fully opened up
  • Difference in the maximum open-up angle may occur between every usage

Extend Mattress Life

Regular turning of your mattress is important to extend the mattress life.

How Often to Turn Your Mattress – 1-sided Mattress

  • Every two weeks in the first three months.
  • Once every two to three months thereafter.
  • The turn should be a rotation of 180 degree.

How Often to Turn Your Mattress – 2-sided Mattress

  • Every two weeks in the first three months.
  • Once every two to three months thereafter.
  • The first turn should be a rotation of 180 degree.
  • The next time the mattress should be flipped over.

Warning

You should not attempt to turn the mattress by yourself. This may cause personal injury or damage to your mattress.

Reminder

Be aware that it can take up to 30 days for your body to adjust the feel and support of a new sleep system.

Warranty Registration

Please visit Sealy’s website at www.sealy.com.hk, click “Warranty Registration” to complete the registration within 14 days after acknowledgement receipt of the product.  Please keep the original sales invoice to validate the warranty.

Sealy Warranty Service

Sealy Asia (Hong Kong) Limited (“Sealy”) offers a 10-year conditional warranty to your Sealy mattress for defective workmanship or materials in accordance with the terms and conditions stipulated herein.

The number of years mentioned in below tables are counted from the date of purchase.

Year 0 – Year 2Sealy will repair (or replace at Sealy’s option) without charge to the original purchaser, any manufacturing fault specified herein.

If you make a valid claim after two years from the date of purchase, Sealy will provide you with an equal or similar mattress or foundation subject to you paying a percentage of the price of the replacement mattress**, see percentage table below:

Year 3Pay 30% of the current Recommended Retail Price (RRP)
Year 4Pay 40% of the current Recommended Retail Price (RRP)
Year 5Pay 50% of the current Recommended Retail Price (RRP)
Year 6Pay 60% of the current Recommended Retail Price (RRP)
Year 7 – Year 10Pay 70% of the current Recommended Retail Price (RRP)

**The price of the replacement mattress will be subject to the price published in the Sealy’s Recommended Retail Price (RRP) in force in the country at the time, when the claim is made.

Transportation Charge

All transportation charges for warranty service will be paid by the purchaser during the 10 year warranty period.

Onsite Visit Charge

A HKD 500 of on-site visit charge will be paid by the purchaser for every visit during the 10-year warranty period. This service charge will be waived if valid claim is made.

Availability of Identical Materials

If identical materials are not available at the time of repair or replacement, Sealy reserves the right to substitute materials of equal or similar quality.

Getting Warranty Service

Call the retail store where your purchase was made.  Fill up the “Sealy Warranty Claim Process Form” and present the ORIGINAL SALES INVOICE to get the warranty service.

This warranty covers the following specific manufacturing faults under conditions of normal wear:

  • Coils or wires that are loose or broken;
  • Coils or wires that protrude or tear through any fabric.

This warranty DOES NOT cover:

  • Covers (including stains, soiling and burns);
  • Damage due to abuse and/or mishandling;
  • Body impressions of less than 1 1/2”;
  • Handles should be used only to position the mattress and should not be used to support the fill weight of the mattress;
  • Border wires bent due to moving or folding the mattress / sleep set;
  • Comfort preference;
  • Mattress damage due to an inappropriate foundation;
  • Product that is shipped outside the HKSAR;
  • Bedding sold “as is”.

No Warranty is Offered for Bedframe

Sealy ONLY offer warranty for the linear actuator and gas lift cylinder inside the Automatic Ottoman Bed / Ottoman Bed for a period of 6 months from the date of delivery.

It will replace at its discretion, the product(s) which prove to be defective in material or workmanship.

The warranty does not cover damage to, or failure of the product resulting from causes such as wear and tear, misuse, modification, tampering or accidents.

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